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Overview Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA) Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related) Conduct
Qualifications Main Requirements: Bachelor’s degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift (3 shift / 5 working days) Minimum 1 years’ experience as QA in call center Must
Overview We are looking for a dedicated Customer Service Representative (Mono Thai) to join our team in Bangkok. In this role, you will be responsible for handling customer inquiries and providing excellent service through calls, emails,