Overview Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA) Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related) Conduct
Qualifications Main Requirements: Bachelor’s degree or equivalent diploma in any discipline Candidate must be able to work on rotational shift (3 shift / 5 working days) Minimum 1 years’ experience as QA in call center Must
Overview We are looking for a dedicated Customer Service Representative (Mono Thai) to join our team in Bangkok. In this role, you will be responsible for handling customer inquiries and providing excellent service through calls, emails,
Qualifications Requirements: Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism) Minimum of 2 years Training Experience in a BPO setting Working experience with a premium account with either
Qualifications Requirements: Bachelor’s degree or equivalent diploma Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity Minimum 2+
Overview The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary